There are a number of barriers for wheelchair users travelling by train. Due to this disadvantage, they need more information than non-handicapped people. Nevertheless, they have restraint in obtaining the information to ensure safe travel. It is required, therefore, not only to eliminate physical barriers at stations and on trains, but also to offer high-quality information to compensate for the insufficient railway facilities that are still at improvement stages. To solve the problems in the current information services, the technique proposed in this paper uses Internet and animations to guide wheelchair travelers. It enables as many wheelchair users as possible to easily obtain the information they need and intuitively understand its contents.