2005 Volume 46 Issue 3 Pages 206-211
Railway companies have adopted various measures to minimize annoying passenger behavior. Questionnaire and monitor surveys conducted on railway station users in core cities confirmed that the degree of awareness is high in the case of "soft" measures such as making announcements or putting up posters in trains or at stations. Depending on the type of annoying behavior and passenger attributes, there are differences in what passengers expect from the measures taken by railway companies. For some ill-mannered passengers, posters including data are more effective than conventional illustrations.